Sales Business Retention Representative
Core
Retain and re-engage existing customers by understanding their needs, resolving issues, and developing personalized retention strategies.
Role type
Sales Business Retention Representative
Builds
Customer retention programs and personalized retention plans
Domain
Professional services / Legal & Accounting (Wolters Kluwer)
Deliverable
client delivery
Required skills
Customer relationship management, Data analysis, Conflict resolution, Strategic planning, Cross-functional coordination, CRM tool usage
Responsibilities
Engage with existing customers to understand needs and concerns, Provide moderate product and service support to solve customer issues, Develop retention strategies based on customer feedback, Re-engage lapsed customers using targeted communication, Conduct regular follow-ups to ensure customer contentment, Generate detailed reports on customer interactions and retention metrics
Seniority
Individual Contributor