Tech Customer Support II
Core
Provide technical advice, solve complex client issues, and consult on system changes for clients in the credit card industry.
Role type
Senior Technical Customer Support / Subject Matter Expert
Builds
Resolved client issues, system change implementations, and client training sessions
Domain
Financial Services / Credit Card Industry
Deliverable
client delivery
Required skills
Root cause analysis, technical consulting, client training, functional requirements development, macro/scripting, issue resolution methodology, cross-functional coordination
Preferred skills
Credit card industry experience, Excel macro development
Technologies
Microsoft Office (Excel), computerized databases
Responsibilities
Direct complex client inquiries and resolve multi-client issues; Lead calls with technical teams, vendors, and clients; Develop functional requirements and write coding scripts/macros for system customization; Conduct client training on product modules; Perform root cause analysis and advocate for client needs internally.
Seniority
Senior, hands-on IC with leadership capabilities