Customer Service Representative I
Core
Responds to customer inquiries via telephone, email, SMS, and Chat to resolve basic payment and account-related requests for assigned clients.
Role type
Entry-level Customer Service Representative (Tier 1)
Builds
Standardized responses and data entries for client systems
Domain
Financial services / Payment processing
Deliverable
client delivery
Required skills
Telephone communication, Email communication, SMS communication, Chat support, Data entry, Script adherence, Decision tree navigation, Escalation procedures
Preferred skills
None
Technologies
Graphic User Interface (GUI) screens, Client provided databases, Online manuals
Responsibilities
Answer customer telephone inquiries, orders, service needs, and complaints; Enter required data into client systems; Escalate unresolved grievances to experienced representatives; Navigate computerized data entry systems.
Seniority
Entry-level, supervised IC