Consumer Loan Servicing Specialist 3
Core
Oversees and supports daily workflow of incoming payments, payoffs, MSP tasks, and suspense oversight for consumer loans and lines of credit; serves as a subject matter expert for escalated, complex, or exception-based requests.
Role type
Senior IC consumer loan servicing specialist (cash processing)
Builds
Daily cash processing operations and exception resolution for consumer loans and lines of credit
Domain
Financial services / Mortgage servicing
Required skills
Loan payoff processing, payment processing, NSF reversal, ACH and cash adjustment processing, account research, reconciliation, quality assurance, reporting, monetary transactions, mortgage servicing platform (MSP) operations, mortgage regulations and compliance knowledge, Microsoft Office Suite proficiency
Preferred skills
Training and cross-training colleagues, QC testing, internal and external customer correspondence, system upgrades and testing, procedure documentation, independent problem-solving, prioritization and multi-tasking
Responsibilities
Process loan payoffs, payments, NSF reversals, ACH, and cash adjustments; handle complex consumer loan processing including account research, reconciliation, QA, and reporting; train and cross-train colleagues; complete QC testing for team members; respond to internal and external customers; participate in system upgrades and testing; update procedures and job aids; collaborate with management, risk, compliance, and audit.
Seniority
Senior, hands-on IC