Area Customer Experience Specialist - float - overs Toledo & surrounding area
Core
Financial concierge providing multi-branch support, processing transactions, and advising customers on banking products to achieve financial goals.
Role type
Senior IC customer experience specialist (branch banking)
Builds
Deposit, loan, and other banking products and services
Domain
Banking / Consumer Finance
Required skills
Customer service, transaction processing, cash handling, banking product knowledge, technology education, regulatory compliance, adaptability, reliable transportation
Preferred skills
Bachelor's degree, notary licensing, military service in administration/contracting, acumen in sales/investments/lending
Technologies
Online banking, mobile banking, ATM systems
Responsibilities
Provide coverage in all aspects of branch banking including customer transactions and servicing needs; Process customer transactions accurately while maintaining cash controls; Educate customers on deposits, loans, and bank technology; Resolve customer issues and refer them to appropriate areas; Travel between multiple branch locations throughout the week.
Seniority
Entry-level to Mid-level, hands-on IC