Human Services Operations Manager – Family and Adult Assistance Division
Core
Oversee eligibility teams to ensure accurate and timely processing of public assistance benefits for children, older adults, families, and individuals in Denver.
Role type
Senior Human Services Operations Manager
Builds
Public assistance benefit processing workflows and eligibility determination services
Domain
Public sector / Social Services
Required skills
Supervisory experience, Program planning, Policy tracking, Process improvement, Data visualization, Team leadership
Preferred skills
Community outreach, Human Service agency experience, Colorado Benefit Management System knowledge, Public assistance program experience
Technologies
Colorado Benefit Management System, Data visualization tools
Responsibilities
Supervise 6-7 front-line supervisors, Uphold leadership model and performance factors, Manage program planning and implementation, Track policy and procedural changes, Foster positive workplace environment
Seniority
Senior, hands-on IC with supervisory mandate
