Guest Service Agent 1
Core
Manage inbound calls, reservations, wake-up calls, and guest requests in a fast-paced contact center to ensure seamless communication and high guest satisfaction.
Role type
Guest Service Agent (Contact Center)
Builds
Guest communication and service coordination for Loews Hotels at Universal Orlando
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Inbound call management, Property Management Systems (PMS), multi-tasking, active listening, problem-solving, data entry, emergency communication
Preferred skills
Hospitality industry experience, intermediate computer skills
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