Travel Planner
Core
First point of contact for potential guests, responsible for selling the Loews hotel experience and managing reservations via phone and written correspondence.
Role type
Front-line hospitality sales and reservations specialist
Builds
Hotel reservations and guest booking experiences
Domain
Luxury hospitality and travel
Required skills
Phone sales, active listening, reservation management, guest profile maintenance, conflict resolution, Microsoft Excel, Windows-based applications
Preferred skills
Multilingual communication (Spanish, Portuguese, French), adaptability to varying schedules
Responsibilities
Sell hotel amenities and local experiences, engage guests to anticipate needs, accurately complete reservations, document guest requests, handle guest challenges with care, work nights/weekends/holidays
Seniority
Entry-level, individual contributor