Front Office Agent
Core
Front Office Agent responsible for guest check-in, room assignment, payment processing, and resolving inquiries to ensure seamless arrival and departure experiences.
Role type
Front Office Agent
Builds
Guest arrival and departure processes, room assignments, payment transactions
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest service experience, Property Management System (PMS) proficiency, cash handling, verbal communication, problem-solving, adaptability, attention to detail
Preferred skills
Opera System experience, 1+ year hotel hospitality experience
Technologies
Opera System
Responsibilities
Greet and register guests, assign rooms based on preferences, obtain and verify payment information, respond to guest inquiries, resolve issues, promote hotel services and local attractions, perform check-out procedures, maintain front desk cleanliness, handle emergencies
Seniority
Entry-level to Junior