Front Office Agent
Core
Front Office Agent responsible for guest registration, room assignment, payment processing, and delivering exceptional hospitality experiences from check-in to check-out.
Role type
Front Office Agent
Builds
Guest arrival and departure experiences, room allocations, and payment transactions
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest service, verbal communication, problem solving, adaptability, attention to detail, cash handling, emergency response
Preferred skills
Hotel guest service experience, Property Management System (PMS) experience, Opera System experience
Responsibilities
Greet and register guests, assign rooms based on preferences, verify credit and payment information, promote hotel services and local attractions, respond to inquiries and resolve issues, perform check-out procedures, maintain lobby cleanliness, handle emergencies
Seniority
Entry-level to Junior