Front Office Supervisor
Core
Lead the front office team to ensure smooth service delivery, manage guest interactions, and oversee daily operations at a AAA Four-Diamond hotel.
Role type
Front Office Supervisor
Builds
Guest experiences and operational efficiency for hotel guests
Domain
Hospitality / Hotel Management
Required skills
Team leadership, guest relations, conflict resolution, multitasking, financial record keeping, operational auditing, training delivery, emergency response
Preferred skills
Hotel guest service experience, leadership experience, Property Management System (Opera) proficiency, budgeting and forecasting knowledge
Technologies
Opera PMS
Responsibilities
Oversee daily front office operations, mentor and develop team members, monitor and resolve guest feedback, coordinate room assignments with housekeeping, design and deliver training programs, serve as primary contact for inquiries, conduct audits and financial analysis, prepare operational reports, handle emergencies
Seniority
Mid-level, hands-on supervisor
