Rooms Controller - Loews Hotels Universal Orlando
Core
Oversees guest registration, account settlement, and room status management to support Front Desk operations at a world-class resort.
Role type
Front Office Operations Specialist
Builds
Guest check-in/check-out processes, room availability reports, and special service coordination
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest services, Property Management Systems, Opera, HOTSOS, English communication, multitasking, attention to detail
Preferred skills
Guest services experience, Opera, HOTSOS
Technologies
Opera, HOTSOS, Property Management Systems
Responsibilities
Oversee friendly and efficient registration and check-out of hotel guests; Assist Front Desk Agents in satisfying guest requests and resolving complaints; Print occupancy, arrivals, departures, and back-up reports on a timely basis; Coordinate special services and amenity deliveries with Housekeeping and Room Service; Monitor room status and availability to prevent overbooking; Process charges for late check-outs and verify group billing procedures.
Seniority
Entry-level to Mid-level, hands-on IC