Billing Administrator
Core
Back-office billing administration ensuring accurate, timely billing and resolving discrepancies for residential and commercial energy customers.
Role type
Billing Administrator
Builds
Accurate customer bills and resolved billing issues
Domain
Energy / Utilities
Required skills
Billing administration, CC&B systems, account issue investigation, billing lifecycle knowledge, high-volume data handling, process improvement
Preferred skills
Customer query resolution, cross-functional collaboration
Responsibilities
Resolve unbilled and pending bills for residential and commercial accounts, support contact center with billing queries and complaints, assist with new product and service change billing processes, identify process improvements to reduce billing delays, map and document bill error fixes, achieve daily billing targets
