Software Engineer – Contact Center Applications - Intermediate Level
Core
Design, develop, code, and test technical solutions for USAA's multi-channel contact center platform to support Member Service Representatives and improve member interactions.
Role type
Intermediate Software Engineer (Contact Center Applications)
Builds
Platform capabilities for contact center operations, MSR performance analytics, and member interaction measurement.
Domain
Financial Services / Contact Center Technology
Deliverable
production ML models | product features
Required skills
Java, Software Development Lifecycle, Troubleshooting, System Analysis, Risk Management, Cloud Technologies
Preferred skills
Java API/Batch Jobs (Spring Boot, Kafka, REST), JavaScript UI (React), NiCE Performance Management, Vendor SaaS Integration, Automated Testing (Selenium, Cypress), SQL (Microsoft SQL Server), Git CI/CD (GitLab), SAFe Agile
Responsibilities
Design, develop, code, and test technical solutions; Write code to deliver features and improvements; Investigate and resolve technical problems and production issues; Continually improve operations by conducting systems analysis; Prepare and install solutions by determining system specifications; Ensure risks associated with business activities are effectively identified and controlled.
Seniority
Intermediate, hands-on IC
