Infrastructure Engineer-Intermediate Level
Core
Provide Tier 2 technical support, operational engineering, and production support for enterprise infrastructure services, serving as an escalation point for incidents and service requests.
Role type
Intermediate Infrastructure Engineer (Tier 2 Operations)
Builds
Scalable IT system infrastructure, automated service delivery, and production stability for enterprise services.
Domain
Financial services / Insurance / Highly regulated industries
Required skills
Linux Administration, Windows Server Administration, VMware vSphere, Hyper-V, TCP/IP, DNS, DHCP, Microsoft Azure, Amazon Web Services (AWS), Docker, Kubernetes, Dynatrace, Splunk, Datadog, AWS CloudWatch, z/OS, batch processing, ServiceNow, Jira Service Management, SAN, NAS, enterprise storage, Microsoft SQL Server, Oracle, PostgreSQL, MySQL
Preferred skills
Site Reliability Engineering (SRE) fundamentals, high-availability and disaster recovery implementation, mainframe infrastructure services
Technologies
Microsoft Azure, Amazon Web Services (AWS), VMware vSphere, Hyper-V, Docker, Kubernetes, Dynatrace, Splunk, Datadog, AWS CloudWatch, ServiceNow, Jira Service Management, z/OS
Responsibilities
Troubleshoot and resolve complex production issues affecting servers, databases, cloud platforms, storage, and networking; Monitor infrastructure health, performance, availability, and capacity; Participate in incident response, service restoration, and Major Incident recovery activities; Design scalable IT system infrastructure and implement system changes; Develop software defined infrastructure in code within CI/CD Pipelines.
Seniority
Intermediate, hands-on IC