Mortgage Loan Officer- Contact Center
Core
Guide military members through tailored mortgage solutions (purchase and refinance) via phone and email to support their financial security and homeownership goals.
Role type
Senior IC Mortgage Loan Officer (Contact Center)
Builds
VA and Conventional mortgage loans for military community members
Domain
Financial Services / Mortgage Lending
Required skills
Mortgage loan processing, risk assessment, compliance management, consultative sales, pipeline management, CRM proficiency
Preferred skills
High-volume contact center experience, NMLS license, military service or spouse status, real estate agent partnerships, LOS system proficiency
Responsibilities
Process VA and Conventional mortgage applications (purchase/refinance), assess and grant/reject applications, manage inbound/outbound loan inquiries, partner with underwriters and closers, maintain regulatory compliance, develop partnerships with real estate agents
Seniority
Mid-level, hands-on IC