Digital/Technical Product Manager Senior for P&C Billing and Payments
Core
Senior Technical Product Manager driving digital and technology product strategy, discovery, and delivery for P&C insurance billing and payments experiences across web, mobile, chat, and IVR channels.
Role type
Senior Technical Product Manager (P&C Billing & Payments)
Builds
Multi-platform digital billing and payment solutions for USAA members
Domain
Insurance (Property & Casualty) / Fintech / Payments
Deliverable
product features
Required skills
P&C insurance billing processes, payment capabilities (ACH, Digital Wallets, Autopay, RTP), customer journey mapping, API/data flow understanding, service-oriented architecture, MVP definition, phased execution strategies, backlog management, user story creation, Agile/Scrum, cross-functional leadership, data-driven problem solving, business case development
Preferred skills
Experience reducing payment abandonment, improving completion rates, building capabilities across Web/Mobile/Chatbots/IVR, defining MVPs, prioritizing features by customer impact
Technologies
Web, Mobile, Chatbots, IVR, ACH, Digital Wallets, Real Time Payments
Responsibilities
Develop product strategy, vision, and goals; translate customer needs into initiatives and drive execution; shepherd products from idea to market validation; lead cross-functional teams; analyze performance against KPIs/KRIs; conduct research and situational analysis; present complex concepts to leadership; manage risks and compliance.
Seniority
Senior, hands-on IC
