Business Process Owner 1 (Mid-Level)– Life Claims Experience Team
Core
Own and enhance the operational delivery of the death claim experience within the Life Company's Claims department, driving process improvements and efficiency.
Role type
Mid-level Business Process Owner (Life Claims)
Builds
End-to-end death claim processes and operational workflows for life insurance members
Domain
Life Insurance / Claims Operations
Required skills
Business process execution, process engineering/optimization, quality management, process mapping and modeling, risk management, data analysis, regulatory compliance
Preferred skills
Life Insurance and Annuity product operations, operational risk and control monitoring (KRIs), process documentation tools, operational impact analysis
Technologies
ServiceNow, standard office productivity suites
Responsibilities
Define process objectives, business rules, and performance requirements; monitor key performance indicators and control limits; identify and mitigate operational and compliance risks; utilize data and analytics to measure process performance; lead continuous process improvement efforts; ensure alignment between internal stakeholders and customers.
Seniority
Mid-level, hands-on IC