Digital Experience Specialist
Core
Lead UX implementation, content publishing, and project execution for customer-facing platforms including the Support portal and Identity University.
Role type
Senior Digital Experience Specialist (UX & Project Management)
Builds
Customer enablement and support platforms
Domain
B2B SaaS / Enterprise Digital Experience
Deliverable
product features
Required skills
UX/UI design principles, wireframing, content publishing, cross-functional project management, web analytics, CMS management, vendor management, A/B testing, information architecture
Preferred skills
HTML/CSS/JavaScript literacy, LMS experience, SEO best practices, WCAG accessibility standards, AI-enabled journey optimization
Responsibilities
Manage content publishing and UX projects for customer ecosystem properties; influence front-end design decisions prioritizing accessibility and user value; optimize digital customer journeys to reduce friction; collaborate with developers and agencies to deploy web assets; establish agile processes for digital project planning; use web analytics and UX research to drive continuous experience improvements.
Seniority
Senior, hands-on IC