IT Specialist
Core
Provide responsive, high-quality technology support to colleagues in the Houston office and remotely, ensuring productivity and secure, reliable local technology.
Role type
Senior IC End User Services Engineer
Builds
Employee onboarding, computer replacements, IT inventory, and operational meeting spaces
Domain
Corporate IT / Enterprise Software
Required skills
Windows 10/11 support, Microsoft 365 administration, Entra ID/Active Directory management, IT service-management platforms (ServiceNow/Jira), iOS/Android device support, incident management, endpoint management
Preferred skills
Microsoft Intune, Autopilot, SCCM, process automation, workflow improvement
Technologies
ServiceNow, Jira, Windows 10/11, macOS, Microsoft 365, Entra ID, Active Directory, iOS, Android, Microsoft Intune, Autopilot, SCCM
Responsibilities
Manage incidents and service requests; Support employee onboarding, departures, and computer replacements; Troubleshoot endpoint and account issues; Support meeting-room technology and coordinate equipment health checks; Assist with major incidents and critical out-of-hours site work
Seniority
Senior, hands-on IC
