Specialist, Order Management - Americas
Core
Liaison between parties in the booking process, managing Order to Invoice cycles including sales order processing, data validation, delivery requests, and invoicing.
Role type
Specialist, Order Management
Builds
Sales orders, invoices, and fulfillment requests for industrial software licenses
Domain
Industrial software / SaaS
Required skills
Order processing, ERP system usage, CRM system usage, data validation, invoicing coordination, audit support, cross-functional coordination, documentation management, report upkeep
Preferred skills
Oracle, Salesforce, bilingual
Responsibilities
Review booking requirements and engage with sales/legal/contracts teams; Validate orders and opportunities in Salesforce to ensure ARR capture and commission payout; Enter orders in ERP for accurate invoicing and revenue recognition; Support invoicing process for handled orders; Submit fulfillment requests and relay key information; Coordinate order booking with cross-functional teams and regional offices; File documentation and approvals in SharePoint; Upkeep Unbilled Report with accurate data; Support internal and external audit requirements; Support new customer account setup
Seniority
Individual Contributor, Specialist level