Senior Technical Success Consultant
Core
Senior Technical Success Consultant ensuring customer adoption, system performance, and successful deployment of AVEVA Engineering and Schematic solutions.
Role type
Senior Technical Success Consultant (IC)
Builds
AVEVA Engineering and Schematic software solutions for industrial companies
Domain
Industrial software (Energy, Infrastructure, Chemicals, Minerals)
Required skills
AVEVA Engineering expertise, AVEVA Schematic expertise, technical support, solution architecture, customer success management, upgrade planning, feature adoption strategy, license optimization, system tuning, remediation planning
Preferred skills
C-level executive communication, enterprise-wide design methodologies, pre-sales consultancy, technical project management
Technologies
AVEVA Engineering, AVEVA Schematic
Responsibilities
Understand customer technology stacks and strategic objectives; inform customers of best practices and adoption hurdles; identify configuration or design issues; review functional capabilities and proposed changes; provide application tuning and performance advice; assess system readiness for upgrades; assist with major version upgrades and new technology adoption; deliver feature adoption advice and license optimization; support resolution of technical issues causing stalled customer journeys; deliver Success Accelerators and Training Offerings; document and propose product enhancements; diagnose customer readiness issues and prescribe solutions; provide guidance to standardize product adoption across projects and regions
Seniority
Senior, hands-on IC