Specialty Reservations Representative
Core
Liaison between Avis Budget Group and worldwide customers to retain and grow specialty customer business, resolving pre/during/post rental issues and generating revenue.
Role type
Specialty Reservations Representative (Customer Care/Inside Sales)
Builds
Car rental reservations and ancillary products for Prestige, Corporate, and general consumer groups
Domain
Vehicle Rental / Mobility
Required skills
Customer care experience, Inside sales, Verbal and written communication, Telephone skills, Negotiation, Problem-solving, Analytical skills, Organizational skills, Advanced computer skills (MS Office)
Preferred skills
Work-from-home experience
Responsibilities
Clarify and research customer inquiries to provide reservation options, Cross-sell ancillary products to grow revenue, Input customer data into company systems, Coordinate reservations and investigate service issues via phone/email, Process forms and reports for special handling requirements, Prepare professional communications to customers
Seniority
Entry-level to Mid-level, hands-on IC