Duty Manager / Team Leader
Core
Control day-to-day operations of staff and fleet at an airport car rental counter, ensuring service standards, vehicle condition, and sales targets are met.
Role type
Duty Manager / Team Leader
Builds
Car rental operations and customer service experience
Domain
Transportation / Car Rental
Deliverable
product features
Required skills
Team leadership, sales coaching, vehicle inspection, rostering, conflict resolution, customer service, workplace health and safety knowledge
Preferred skills
Experience in supervisory roles, understanding of sales techniques
Technologies
None
Responsibilities
Lead and manage shift staff through coaching and mentoring, market products to customers, inspect vehicles for cleanliness and roadworthiness, check returned vehicles for damage, resolve team conflicts, schedule employees, meet sales and service targets, participate in recruitment
Seniority
Mid-level, hands-on IC