HR Services Specialist Tier 1
Core
First-line HR support representative handling employee queries, transactions, and case management across multiple channels.
Role type
Tier 1 HR Service Center Representative
Builds
Employee self-service adoption and HR process compliance
Domain
Human Resources / Shared Services
Deliverable
client delivery
Required skills
HR case management, multi-channel communication, root cause analysis, policy compliance, HRIS navigation, prioritization, documentation
Preferred skills
Spanish language, Workday experience, HR Service Center background, HR certification
Technologies
Workday, Employee Portal, Case Management systems, Microsoft Office
Responsibilities
Respond to HR queries via phone, chat, and case management; research and resolve employee issues; educate employees on self-service tools; ensure documentation meets policy; maintain compliance with HR processes; prioritize and manage multiple simultaneous requests.
Seniority
Entry-level, individual contributor