Specialist, Customer Order Fulfillment
Core
Act as the voice of the customer within the supply chain to assure successful delivery performance for Ciena's Americas customer base.
Role type
Senior Customer Order Fulfillment Specialist
Builds
Supply chain delivery performance and customer order fulfillment processes
Domain
Telecommunications / Supply Chain
Required skills
Order management, supply chain operations, stakeholder influence, escalation management, cross-functional collaboration, data analysis, presentation skills, Oracle, Excel, Power BI, PowerPoint
Preferred skills
None stated
Technologies
Oracle, Excel, Power BI, PowerPoint
Responsibilities
Identify and implement process improvements to enhance delivery performance; Translate Voice of the Customer into actionable supply chain plans; Manage customer escalations and resolve systemic issues; Partner with cross-functional teams to resolve supply issues; Chair weekly order board calls to review orderbooks and recovery plans; Manage quarter-end order pull-ins and negotiate receiving extensions; Track shipments and resolve credit ship holds.
Seniority
Mid-to-Senior, hands-on IC
