Patient Access and Pre-Access Supervisor
Core
Oversees daily operations of the patient access/pre-access team, ensuring efficient workflows, staff performance, and adherence to revenue cycle goals.
Role type
Supervisor, Patient Access and Pre-Access
Builds
Front-end patient registration, scheduling, and upfront collection processes for hospitals and physician groups
Domain
Healthcare Revenue Cycle Management
Required skills
Staff scheduling and coordination, KPI monitoring and reporting, regulatory compliance, performance coaching, process improvement, audit execution
Preferred skills
Supervisory experience in healthcare, knowledge of registration/insurance/billing, advanced AI usage and team management with AI
Technologies
Microsoft Office, AI tools
Responsibilities
Coordinates registration duties and staff training, monitors daily productivity and KPIs, manages staff schedules and time-off, tracks upfront collection processes, provides on-call coverage and administrative guidance, develops department processes and conducts audits, assists with staff evaluations and project implementation
Seniority
Mid-level Supervisor