Public Benefit Supervisor
Core
Supervises daily operations of the Eligibility Services department, ensuring staff productivity, quality, and compliance with federal, state, and county benefit program requirements.
Role type
Supervisory IC in healthcare revenue cycle management (eligibility services)
Builds
Eligibility Services department operations and staff performance
Domain
Healthcare / Revenue Cycle Management / Public Benefits
Deliverable
Dashboards & analysis | client delivery
Required skills
Team supervision, benefit program compliance, workflow monitoring, KPI tracking, stakeholder management, AI tool management
Preferred skills
Bachelor's degree, CRCR certification, patient interaction experience
Technologies
AI tools, hospital system policies, government benefit program databases
Responsibilities
Monitor staff account level work outcomes and workflow for KPI success; Act as subject matter expert for department policies and government programs; Assist with staff time and attendance compliance; Develop relationships with Medicaid caseworker partners; Collaborate with Case Management and Patient Access teams.
Seniority
Mid-level Supervisor, hands-on management