Patient Access Supervisor
Core
Organizes and coordinates Patient Access staff to ensure safe, effective, and fiscally responsible registration and pre-registration activities while managing upfront collection processes.
Role type
Supervisory IC in healthcare revenue cycle management
Builds
Registration workflows, upfront collection processes, and departmental performance metrics
Domain
Healthcare / Revenue Cycle Management
Required skills
Staff scheduling and coordination, performance monitoring and reporting, training and coaching, process improvement, audit execution, conflict resolution
Preferred skills
CHAM or CRCR certification, 2-3 years supervisory experience in healthcare, knowledge of registration/insurance/billing, advanced AI usage for team management
Technologies
Microsoft Office, AI tools for process management
Responsibilities
Coordinate registration duties and monitor daily productivity; Assign and manage staff schedules including rotations and time off; Track upfront collection processes and provide corrective action; Conduct staff training, audits, and evaluations; Assist with department process development and implementation; Participate in facility activities and client meetings
Seniority
Mid-level Supervisor, hands-on management