Associate Production Support Analyst - 8am-5pm PST (Remote- US)
Core
Provide first-level customer and software support for escrow-related transactions in a production environment.
Role type
Associate Production Support Analyst
Builds
Customer support solutions and ticket resolution for title insurance and settlement services
Domain
Real Estate / Title Insurance / Escrow
Deliverable
client delivery
Required skills
Escrow transaction knowledge, Customer service, MS Office (Word, Excel, Outlook, Visio, Teams), Zendesk, Problem solving, Telephone etiquette, Workflow management
Preferred skills
Zendesk experience, AA/AS degree
Responsibilities
Manage email inbox and online chat support, Resolve or escalate customer issues, Maintain knowledge of products and support policies, Respond to requests within SLA, Train less experienced team members
Seniority
Associate, entry-level IC
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