Service Operations Excellent Specialist, KSEA
Core
Key User supporting business processes and digital tools in Service operations, acting as the main point of contact for users to resolve issues and drive adoption.
Role type
Service Operations Key User / Digital Tools Specialist
Builds
Operational dashboards and reports for business decisions
Domain
Service operations, Enterprise Systems, Data Analytics
Deliverable
dashboards & analysis
Required skills
Salesforce, SAP, Power BI, Process Improvement, UAT, Incident Management, Change Management, Data Analysis
Preferred skills
ADKAR, Project Management, System Implementation
Technologies
Salesforce, SAP, KONECT, KFM, FSM, KFF, SMT, DMP, Power BI
Responsibilities
Provide first-level support and guidance to users on system and process-related issues; Conduct system and process training for new and existing users; Create and maintain Power BI dashboards and reports based on business requirements; Participate in User Acceptance Testing (UAT) and support system rollouts; Review end-to-end Service processes and identify gaps and improvement opportunities.
Seniority
Mid-level, hands-on IC