Customer Service Administrator - KONE Doors Business
Core
Administrative support for sales teams and supervisors, acting as the primary liaison between offshore teams and customers to ensure efficient issue resolution and timely service delivery.
Role type
Customer Service Administrator
Builds
Administrative support enabling sales teams to maximize customer-facing time
Domain
Elevator and door systems industry
Deliverable
client delivery
Required skills
Contract administration, purchase order management, customer data management, billing coordination, safety compliance documentation, Microsoft Office Suite proficiency
Preferred skills
SAP, Salesforce
Responsibilities
Act as primary liaison between offshore team and customers, process customer requests and coordinate billing, manage contract administration and purchase orders, maintain accurate customer data, manage safety compliance and site access documentation
Seniority
Mid-level, hands-on IC
