Host/Hostess
Core
Greet guests, seat them, manage the hostess area, and assist with front-of-house operations to ensure a positive dining experience.
Role type
Front-of-house host/hostess
Builds
Guest seating and dining experience
Domain
Casual dining / Restaurant
Deliverable
product features
Required skills
Guest greeting, seating management, cash handling, beverage suggestions, complaint resolution, telephone order taking, supply organization
Responsibilities
Greet and welcome all customers immediately upon arrival and verify party size; Seat customers at appropriate tables/booths and introduce features of the day; Receive payment and make correct change; Assist with beverages and provide initial beverage suggestions; Clean, complete side work, and organize supplies in the hostess area; Handle incoming telephone calls and take to-go orders; Resolve customer complaints and notify the manager; Assist service personnel with clearing and setting tables.