Meritain Client Service Director
Core
Lead and manage an Account Executive team to build partnerships with a book of business, driving customer satisfaction, retention, and profitable growth through cross-sell and conversion initiatives.
Role type
Senior leadership Account Director (Health Insurance)
Builds
Retention and growth strategies for a book of business, including service level improvements and benefit plan operations
Domain
Health insurance / Self-funded healthcare
Required skills
Self-funded healthcare expertise, sales and account management, client retention strategy, team leadership and coaching, service level management, root cause analysis
Preferred skills
Experience with large national clients, carrier/TPA/broker background
Technologies
N/A
Responsibilities
Execute retention and growth strategies for a book of business; provide oversight, training, and direction to the account team; monitor performance measures and allocate staff resources; attract, select, and retain high-caliber talent; communicate with internal and external parties.
Seniority
Senior, hands-on IC with team management