Distressed Passenger Agent
Core
Booking and emergency relocation of passengers experiencing travel disruptions, ensuring timely hotel accommodations during irregular operations.
Role type
Senior IC operational agent (lodging)
Builds
Hotel reservations and emergency relocations for distressed passengers
Domain
Travel industry + lodging operations
Required skills
hotel sourcing, rate negotiation, emergency relocation coordination, multi-channel communication, system data entry, vendor payment processing, market research
Preferred skills
call center experience, customer service, flexible scheduling
Technologies
Connex, PC tools, TA Connections System
Responsibilities
Book hotel accommodations for passengers; Handle emergency relocations; Coordinate with scheduling groups; Communicate with internal departments; Monitor system access and report issues; Process payments to vendors; Source compliant hotel markets; Register reservation data; Support billing and collections departments.
Seniority
Mid-level, hands-on IC