Principal Associate, CMS Operations and Support Specialist- CDX
Core
Frontline champion and guardian of Capital One's proprietary Content-as-a-Service (CaaS) platform, managing operational hygiene, Tier 1 support, and access governance for the Foundry ecosystem.
Role type
Senior IC platform administrator (CMS operations)
Builds
Operational stability and user enablement for the Foundry content platform
Domain
Financial services / Digital Experience Platforms
Required skills
CMS administration, user access control management, Jira backlog grooming, SLA monitoring, stakeholder communication, documentation management, incident triage
Preferred skills
Marketing operations, financial services domain knowledge, GenAI/automation implementation, platform governance
Technologies
Jira, Confluence, Slack, AllAccess
Responsibilities
Manage Tier 1 support requests and user access approvals; maintain Jira boards and sprint hygiene; monitor SLAs and performance dashboards; update self-service documentation and knowledge bases; coordinate training logistics and release communications.
Seniority
Senior, hands-on IC
