Senior Manager, Process Management - Performance Marketing and Analytics
Core
Lead a team of Process Managers to ensure marketing teams supporting US Card acquisitions operate a well-managed business through process assessments, risk management, and controls testing.
Role type
Senior Manager, Process Management
Builds
Process documentation, risk assessments, and control testing frameworks for US Card acquisition marketing teams
Domain
Financial Services / Performance Marketing
Deliverable
dashboards & analysis
Required skills
Strategic roadmap design, team leadership, risk management, process improvement, stakeholder management, data analysis, change management, audit support, compliance coordination
Preferred skills
Six Sigma, Lean, PMP, AI tool utilization, cross-functional matrix leadership
Responsibilities
Set strategic direction for the Well Managed agenda, lead and develop a team of Process Managers, partner with Risk and Compliance teams to remediate breakdowns, support inbound and outbound acquisitions teams, craft presentations for senior leaders, design complex strategic programs, and gather insights from data sources to inform priorities
Seniority
Senior, hands-on IC with people management