Customer Service Representative 2 (H)
Core
Receives, reviews, and addresses customer inquiries, complaints, and service requests via multiple channels (face-to-face, email, fax, telephone, mail) and resolves routine problems.
Role type
Customer Service Representative
Builds
Customer satisfaction and resolution of service issues
Domain
Healthcare / University Administration
Deliverable
client delivery
Required skills
Researching inquiries, communicating solutions, maintaining interaction records, escalating unresolved grievances, handling confidential information
Preferred skills
Learning agility, technical proficiency with office software
Responsibilities
Researching inquiries to address issues, resolving routine problems, keeping records of customer interactions, escalating unresolved grievances, reviewing confidential information
Seniority
Entry-level to Mid-level, hands-on IC
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