Clinical Business Operations Representative 2 - Ambulatory Surgery Unit | MONDAY-FRIDAY Bascom Palmer Eye Institute Miami, FL
Core
Facilitates prompt resolution of pre and post care problems in a high-volume ambulatory surgery unit, serving as the central communication point between patients, nursing staff, physicians, and ancillary departments.
Role type
Senior administrative operations representative (clinical support)
Builds
Patient flow and operational efficiency in the perioperative process
Domain
Healthcare / Ambulatory Surgery
Deliverable
dashboards & analysis
Required skills
Data entry, patient demographic and insurance verification, clinical record review, telephone triage, patient communication, workflow coordination, confidentiality management
Preferred skills
Ability to work evenings, nights, and weekends, independent and collaborative work, organizational skills, attention to detail
Responsibilities
Triage incoming calls and direct inquiries, obtain and review patient demographic and insurance information, review clinical records for completeness, coordinate preoperative and postoperative communication, assist with patient admission and discharge, maintain confidentiality of patient information, update physician preference documents and patient rosters, place office supply and facility work orders
Seniority
Entry-level to Mid-level, hands-on IC
