Contact Center Associate 2 (H)
Core
Full-time remote Contact Center Associate supporting patient scheduling, registration, insurance verification, and medical triage for the UHealth System.
Role type
Contact Center Associate 2 (Patient Access/Scheduling)
Builds
Patient appointment schedules and registration records
Domain
Healthcare / Medical Administration
Required skills
Medical triage, insurance verification, patient registration, scheduling systems, HIPAA compliance, conflict resolution, training new hires
Preferred skills
Subject matter expertise in assigned support areas
Technologies
EPIC scheduling system
Responsibilities
Schedule and register patients for appointments; verify insurance and benefits; provide medical triage and symptom analysis; train new agents on scheduling and registration; act as patient advocate and liaison; identify trouble spots in care provision.
Seniority
Mid-level, hands-on IC