Clinical Business Operations Representative 1 (H)
Core
Facilitates prompt resolution of pre and post care problems in daily clinical operations through administrative and receptionist functions.
Role type
Clinical Business Operations Representative
Builds
Patient care flow and administrative support for UHealth Campus clinics
Domain
Healthcare administration / Clinical operations
Deliverable
dashboards & analysis
Required skills
Data entry, Patient record management, Appointment scheduling, Call triage, Insurance verification, Prior authorization paperwork, Lab/X-ray report coordination, Clinic census preparation
Preferred skills
Bilingual (English/Spanish), Customer service experience
Technologies
Cerner electronic medical records
Responsibilities
Answer incoming calls and triage inquiries; Obtain and review patient demographic and insurance information; Schedule patient appointments and manage clinic census; Coordinate with home health companies and pharmacies for results and documentation; Notify medical providers of urgent matters and lab results; Call patients for reminders and follow-ups on no-shows.
Seniority
Entry-level, general staff