Systems Support Specialist
Core
Provide tier-1 and tier-2 technical support for end-user devices, systems, and applications while managing identity governance and endpoint security.
Role type
Systems Support Specialist (Tier 1/2)
Builds
Stable IT operations for internal staff, clients, and facility partners
Domain
Enterprise IT / Event Management Systems
Required skills
Windows/macOS/Linux troubleshooting, Active Directory, Microsoft Entra ID, Microsoft Intune, Group Policy, hardware diagnostics, network connectivity resolution, ticket management, user account administration, MFA configuration, printer/telephony support, technical training, documentation
Preferred skills
Microsoft Endpoint Administrator (MD-102), Microsoft 365 Fundamentals (MS-900/MS-102), CompTIA Security+, CompTIA A+/Network+/Server+
Technologies
Microsoft 365, Microsoft Dynamics SL, Cisco Webex, SentinelOne, Darktrace, Datto, Xerox/HP printers, HP DesignJet
Responsibilities
Resolve service desk tickets for hardware, software, and network issues; manage user onboarding/offboarding and access controls; deploy and monitor endpoint security agents; maintain telephony and printing infrastructure; conduct technical training and maintain knowledge base articles.
Seniority
Mid-level, hands-on IC