Guest Experience Coordinator
Core
On-call support role ensuring safe, welcoming, and memorable guest experiences at live events.
Role type
Guest Experience Coordinator (On-call)
Builds
Guest satisfaction and operational support for Broward County Convention Center events
Domain
Live events and venue management
Deliverable
client delivery
Required skills
Guest service, crowd management, ADA accommodation support, conflict resolution, multi-tasking, judgment under pressure
Preferred skills
Convention center/hotel/F&B experience, Spanish or Creole fluency
Technologies
Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, TEAMS)
Responsibilities
Serve as primary point of contact for guests, support crowd management and guest flow, assist with ADA accommodations, respond to guest inquiries and resolve concerns, maintain readiness for peak event times
Seniority
Entry-level to Mid-level, hourly non-exempt