Manager, Product Management - NextGen Agent Experiences, Agent Servicing Platform
Core
Transforming the agent servicing experience from manual processes to an insights- and data-driven intelligent experience by building guided experiences within the agent servicing platform to proactively serve agents and resolve customer needs.
Role type
Manager, Product Management
Builds
Guided experiences and intelligent features within the Agent Servicing Platform
Domain
Financial Services / AI & Data-Driven Customer Experience
Deliverable
product features
Required skills
Strategic thinking, cross-functional leadership, human-centered design, business analysis, technology integration, complex problem solving
Preferred skills
Translating business strategy into consumer-facing digital products
Responsibilities
Craft dynamic and personalized servicing experiences for customers, reimagine product solutions based on customer needs, leverage technology to deliver innovative solutions, lead cross-functional teams to drive organizational alignment, identify and resolve complex product problems, mitigate product risks
Seniority
Manager, hands-on leadership