Senior Manager, Product Management - US Card
Core
Lead strategy, development, and execution of high-impact product initiatives for US Card's Customer Services & Strategy teams, focusing on Fraud, Recoveries, Collections, and Digital Servicing.
Role type
Senior Manager, Product Management
Builds
Technology-led, data-driven products for Fraud, Recoveries, Collections, and Digital Servicing
Domain
Banking / Financial Services / US Card
Deliverable
product features
Required skills
Product strategy, cross-functional collaboration, team mentoring, roadmap definition, customer empathy, business strategy translation, technology innovation, complex problem solving, organizational alignment
Preferred skills
Consumer-facing digital product experience
Responsibilities
Define long-term product roadmaps, lead cross-functional teams, mentor high-performing teams, drive migration to next-gen data infrastructure, build AI-leveraged servicing tools, ensure data integrity for credit disputes, design fraud model data strategy, oversee workforce management tools
Seniority
Senior Manager, strategic leadership with hands-on execution
