Inbound Outbound Queue Associate
Core
Coordinate medical services intake, screening, and referrals via phone and fax while verifying eligibility and benefits.
Role type
Inbound/Outbound Queue Associate (Medical Services)
Builds
Medical service authorizations and member eligibility verifications
Domain
Health insurance administration
Required skills
Medical assistant or office assistant experience, telephone communication, data entry, eligibility verification, benefits verification, regulatory compliance, confidentiality handling, outbound calling, system navigation (Aetna/MedCompass/QNXT/ProFAX/ProPAT), Microsoft Office 365
Preferred skills
Call center experience, prior authorization experience, Associate's degree
Technologies
Aetna Systems (MedCompass, QNXT, ProFAX, ProPAT), Microsoft Office 365, EHR portals
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