CX Specialist- Special Handling
Core
Partner with customers to resolve complex billing discrepancies, manage special handling accounts, and ensure accurate account balances.
Role type
Customer experience specialist (billing operations)
Builds
Customer billing alignment and account health
Domain
Industrial gases / Special handling logistics
Deliverable
dashboards & analysis
Required skills
Root cause analysis, organizational skills, time management, Microsoft Excel, Google Sheets, Airtable
Preferred skills
SAP, ERP systems, Accounting degree
Responsibilities
Act as primary point of contact for specialized billing support; Collaborate with internal teams to develop tailored solutions for special handling requests; Identify and resolve complex billing concerns by coordinating with branches and account managers; Proactively identify and address delays in the special handling process; Document customer interactions and resolutions; Build alignment on account discrepancies via crediting or rebilling invoices.
