eBusiness Customer Support Specialist
Core
Handle eBusiness customer inquiries, process orders and returns, and resolve payment/shipping issues for Airgas customers.
Role type
eBusiness Customer Support Specialist
Builds
Order fulfillment and customer resolution for Airgas eBusiness platform
Domain
Industrial gases and safety products distribution
Required skills
customer service, order processing, fraud detection, communication, organization, multitasking
Preferred skills
eBusiness/eCommerce knowledge, SAP experience, distributor industry experience
Responsibilities
Process website order transactions and returns; resolve payment and invoice inquiries; investigate order status and tracking issues; vet new user registrations for fraud; process cases via Salesforce; provide order status updates; resolve customer complaints; research product requests and offer alternates; maintain statistical reports.
Seniority
Individual Contributor