Customer Services Representative
Core
Strategic account management and churn prevention for key industrial gas partnerships, acting as a cross-functional liaison to support sales and operations.
Role type
Senior Customer Experience & Account Management Specialist
Builds
Customer retention strategies, operational efficiency initiatives, and sales support for industrial gas products.
Domain
Industrial gases, welding supplies, B2B industrial environments
Required skills
Strategic account management, churn prevention, customer retention, data analytics, financial acumen, ERP/CRM proficiency, bilingual communication (English/Spanish), safety compliance
Preferred skills
Bachelor's in Business/Marketing/Supply Chain, CCXP certification, experience in industrial gases or welding supplies
Technologies
SAP, CRM systems, enterprise data analytics software, Excel, Google Sheets/Docs/Slides
Responsibilities
Proactively identify and resolve at-risk accounts, analyze purchasing habits for profitability, conduct outbound contacts for account health, coordinate with sales/operations teams, track retention metrics and CES trends, update sales force on market opportunities
Seniority
Mid-to-Senior, hands-on IC with 3-5+ years experience