Technical Support Specialist, level 1 - (Bilingual - German Speaking)

soti

Bucharest, Romania💼 Full-time🗓 2026-10-01

Core

Provide post-sales technical support for mobile and IoT device management software products via telephone and email.

Role type

Level 1 Technical Support Specialist (Consultant)

Builds

Customer resolution for MDM solutions

Domain

Mobile & IoT Management

Deliverable

client delivery

Required skills

Computer networking (OSI model, firewalls, protocols), Windows client/server administration, SQL Server, virtualization (VMware/Hyper-V), mobile platforms (Android/iOS), troubleshooting, problem solving

Preferred skills

Database management, virtualization technologies

Technologies

Windows 11, Windows Server 2019, Windows Server 2022, SQL Server, VMware, Hyper-V, Android, iOS

Responsibilities

Investigate customer-reported issues and collaborate with internal stakeholders to resolve them; Update customers on progress regarding outstanding queries; Diagnose and solve application queries; Reproduce customer environments using various devices to troubleshoot issues

Seniority

Junior, hands-on IC

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About soti

Software Development2243Mississauga, ON, CAFounded 1995

SOTI is a global provider of enterprise software solutions that go beyond traditional MDM/EMM/UEM. For over 25 years, SOTI has been trusted by companies to get the most out of their mobile operations. It continues to be recognized as an industry leader and an innovator in the mobile management space and beyond. With the SOTI ONE Platform, businesses get the most out of smartphones, tablets, wearables, cameras, POS terminals, kiosks, scanners and more. Additionally, SOTI enables organizations to rapidly build mobile apps to replace paper-based processes and manage enterprise-grade printers.